BELFOR should be ashamed, and embarrassed with their employees and my project. I wish we had seen their Yelp reviews before we worked with them. Here are the top 7 reasons BELFOR has been awful:
1. 5 months later, my 100 square foot kitchen is not finished----- Here is a list of what has occurred: Mold remediation, replacing a section of floating hardwood floor (which we had on hand), refinishing cabinet fronts, installing linoleum, and replacing countertops. How long should this take in a 100 square foot kitchen? How long do you think this should take? Each portion of the project has literally taken a month.
2. Scanned my wife's calls---- After mold remediation was completed, Jeffery did not pick up my wife's calls or call her back after messages. This delayed our two weeks at the very beginning. The first time I called from a different number, he picked up and finally started things moving "forward." This was in early July. Jeffery completely violated all trust within the first month of working with them.
3. Don't take responsibility for mistakes---- Jeffery said he wasn't answering my wife's calls because something happened at a school. Two weeks of not picking up a phone because a school had water damage. Nowhere in an 80 hour work week could he find time to talk to my wife. I understand being busy, but I don't understand not taking 5 minutes to talk to your client. Making mistakes is how people learn, but not taking responsibility demonstrates a lack of personal character. Later, Patrick also deferred responsibility. Please read on.
4. Don't know materials, or don't communicate well with contractors---- I was presented an edge detail by Patrick for countertops. Ultimately this detail was not available for our style of countertop. This delayed our project once again. Patrick initially blamed us for choosing countertops that delayed the project further, then apologized. He then blamed the fabricators saying Belfor would not work with them again. He either did not know the materials, or he did not communicate well with the countertop fabricators. Either way, he did not take responsibility. The lack of integrity involved with the two Belfor employees I have worked with has been repugnant.
4. Unrealistic timelines----We started working with Belfor in late March. It is currently August 27th. The contract had a June 30th completion. To be perfectly clear, this is my first time that I have worked with contractors through insurance. Maybe I was naive for believing the timeline of the contract? Never again.
5. BELFOR knew it would take this long----It was no surprise to either Jeffery or Patrick that they did not meet a June 30th deadline when I got them to sit down with me in July. Why was such a ridiculous deadline in the contract? It is definitely not with us, the customer in mind. They should be ashamed and embarrassed for taking a job that was a minor inconvenience to us, and turning it into a daily problem for 5 months. I can't wait to be through with these people.
6. I don't trust their billing----They are charging the insurance nearly $20,000 for this seemingly small project. After everything else, I surely don't trust them not to price gouge and inflate costs. Mold remediation was $4,000. So with this in mind, what does a 100 square foot $16,000 dollar kitchen look like? If you thought laminate countertops, resurfaced cabinets, generic appliances, and linoleum floors, you are correct with BELFOR.
7. Messy contractors---- Not all of them mind you, Ron, and his son Zach are amazing folks. Other contractors left small screws in our driveway where they parked. Perfect for puncturing tires. The floor people left our refrigerator without water after it had worked before. This in a completely torn apart kitchen. The refrigerator was our main source of drinking water. Luckily Zach was there the next day and he was able to help me out.
The kitchen is supposed to be finished this week. Based on my experience, would you trust them with this timeline? Would you trust them with your project?
Zarifa Hanifi
-
October 21, 2018
We had a great experience with Emily and Grant they both time in explaining everything to me that show how passionate they are about their clients. They do a great job and their communication is on point.
Sarah Ten Broeck
-
August 05, 2021
not a real company....been like this for years
aaron apodaca
-
August 20, 2020
Mike Walker
-
October 02, 2019
Our Address
3132 Dwight Rd, Elk Grove, CA 95758, USA
Claim Listing: BELFOR Property Restoration
Please Login or Register an Account to Claim Listing
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
BELFOR should be ashamed, and embarrassed with their employees and my project. I wish we had seen their Yelp reviews before we worked with them. Here are the top 7 reasons BELFOR has been awful: 1. 5 months later, my 100 square foot kitchen is not finished----- Here is a list of what has occurred: Mold remediation, replacing a section of floating hardwood floor (which we had on hand), refinishing cabinet fronts, installing linoleum, and replacing countertops. How long should this take in a 100 square foot kitchen? How long do you think this should take? Each portion of the project has literally taken a month. 2. Scanned my wife's calls---- After mold remediation was completed, Jeffery did not pick up my wife's calls or call her back after messages. This delayed our two weeks at the very beginning. The first time I called from a different number, he picked up and finally started things moving "forward." This was in early July. Jeffery completely violated all trust within the first month of working with them. 3. Don't take responsibility for mistakes---- Jeffery said he wasn't answering my wife's calls because something happened at a school. Two weeks of not picking up a phone because a school had water damage. Nowhere in an 80 hour work week could he find time to talk to my wife. I understand being busy, but I don't understand not taking 5 minutes to talk to your client. Making mistakes is how people learn, but not taking responsibility demonstrates a lack of personal character. Later, Patrick also deferred responsibility. Please read on. 4. Don't know materials, or don't communicate well with contractors---- I was presented an edge detail by Patrick for countertops. Ultimately this detail was not available for our style of countertop. This delayed our project once again. Patrick initially blamed us for choosing countertops that delayed the project further, then apologized. He then blamed the fabricators saying Belfor would not work with them again. He either did not know the materials, or he did not communicate well with the countertop fabricators. Either way, he did not take responsibility. The lack of integrity involved with the two Belfor employees I have worked with has been repugnant. 4. Unrealistic timelines----We started working with Belfor in late March. It is currently August 27th. The contract had a June 30th completion. To be perfectly clear, this is my first time that I have worked with contractors through insurance. Maybe I was naive for believing the timeline of the contract? Never again. 5. BELFOR knew it would take this long----It was no surprise to either Jeffery or Patrick that they did not meet a June 30th deadline when I got them to sit down with me in July. Why was such a ridiculous deadline in the contract? It is definitely not with us, the customer in mind. They should be ashamed and embarrassed for taking a job that was a minor inconvenience to us, and turning it into a daily problem for 5 months. I can't wait to be through with these people. 6. I don't trust their billing----They are charging the insurance nearly $20,000 for this seemingly small project. After everything else, I surely don't trust them not to price gouge and inflate costs. Mold remediation was $4,000. So with this in mind, what does a 100 square foot $16,000 dollar kitchen look like? If you thought laminate countertops, resurfaced cabinets, generic appliances, and linoleum floors, you are correct with BELFOR. 7. Messy contractors---- Not all of them mind you, Ron, and his son Zach are amazing folks. Other contractors left small screws in our driveway where they parked. Perfect for puncturing tires. The floor people left our refrigerator without water after it had worked before. This in a completely torn apart kitchen. The refrigerator was our main source of drinking water. Luckily Zach was there the next day and he was able to help me out. The kitchen is supposed to be finished this week. Based on my experience, would you trust them with this timeline? Would you trust them with your project?
We had a great experience with Emily and Grant they both time in explaining everything to me that show how passionate they are about their clients. They do a great job and their communication is on point.
not a real company....been like this for years