BELFOR Property Restoration

50 Artisan Means Way b, Reno, NV 89511, USA

About BELFOR Property Restoration

3 / 5

from reviews

Is this your business?

    bond collins
    June 07, 2023

    Rowan was the project manager on this job, and he was amazing! He was extremely responsive and constantly checking up on the crew to make sure everything was going well. He finished replacing a section of drywall, painting our ceiling, tearing out two layers of flooring and baseboards, installing new floors and baseboards, painting the ceiling, and painting all of the baseboards within two weeks. Very impressed with Belfor as a whol and Rowan‘s work ethic.

    Cathy Boggs
    June 09, 2023

    Rowan from the Reno office walked us through the repair of three rooms damaged by a water leak. He did a great job of keeping us informed of the work to be done each day, and let us know when the workers would be arriving. The repair was done in the time frame given at the beginning of the project.

    Kendra Tatum
    November 02, 2022

    I had a flood in my condo and Belfor was great at putting everything back together. They were the only ones who could get to me in a timely matter. They even started before their projected date. Very happy with the results…flooring, carpet walls etc.

    Jessie M
    August 26, 2014

    Horrible customer service as far as keeping to the schedule and being on time. The workers are nice people, but never on time. Out of 6 guys only one came when he was suppose to. They send a different guy out for every little task so that takes the process even longer to get done. It's been 6 weeks and two days the our bedroom that flooded is still not finished. The project director says his guy will be out at a certain time and then he sends them to other jobs so they show up late or not at all, and he forgets to return calls. They were also suppose to haul the old carpet out of here twice saying they would and never did we had to have someone else pick it up. The worst service I have ever dealt with as far as getting it done and on time.

    Deborah Anderson
    June 20, 2015

    Friends Don’t Let Friends Use Belfor Scope of Work: Water damage to kitchen, living room and master bath Estimate to Completion: Never given Actual Time to Completion including Billing & Payment: 51 weeks The comments below are only a snapshot of the major problems I had with Belfor. I could include pages of documentation of all the things that went wrong, the evidence of poor workmanship, absent management, nepotism, lying. If you choose Belfor to do your restoration, get ready for a nightmare. Belfor’s recorded “hold” message states: “We will devise a restoration plan and cover your important items. You can be assured that as soon as a Belfor representative arrives on site, this is as bad as the damage will get.”. Supervisor on initial inspection described process: I will receive a Project Outline with Projected Completion Date. I would receive a list of materials needed including list of preferred vendors and budget amounts. I never received any of this. Belfor worked with a sub-contractor. I never saw any dollar amounts or any budget. I had to reselect materials three times because it turned out they were not in budget. I have an electric outlet in the middle of my living/dining room area. Since it would be difficult to lay wood floor around this, the crew decided to cement over my outlet. I saw this and demanded they “uncement” it. The next day, they laid wood floor right on top. I had to bring an attorney and a member of my HOA board to a meeting to confront the supervisor and project manager. After weeks of delay, they had to rip up the newly laid wood floor to drill out the cemented outlet. Belfor crew and subs used my possessions to do their work. They used my indoor step ladder that is now stained with paint. They used my floor lamp and damaged it. A hairdryer from my guest bath has gone missing. I assume someone used it to dry grout or something and took it with them. They used my kitchen trash can for construction materials and it was ruined. Belfor was 30 days past-due in paying one of the subs. That sub threatened to put a lien on my home. I demanded, and you should too no matter who you use, Unconditional Release of Liens from every sub-contractor who did even the smallest work on my home. That took two months for them to get. MONTHS had gone by and they still owed a different sub money. My possessions were not covered. I asked for a cleaning crew to come in at the end. They said yes, this is standard procedure. The cleaning “crew” was the girlfriend of one of the crew members. The level of cleaning that needed to be done was well beyond one person with a bottle of Windex and a rag. I specifically asked, via a punch list that I posted, that my ceiling fan be cleaned of construction dust. They ignored that request. As the months have passed since they completed the work, I continue to find evidence of sloppy work: missing grout, caulk smeared on the edge of my tub etc. I fear for what else I will discover or what short-cuts they took that I won’t see and how that has compromised the quality of my home.

    BELFOR Property Restoration

    Our Address

    50 Artisan Means Way b, Reno, NV 89511, USA


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