Unfortunately had a pipe burst recently and my insurance company contacted Belfor to assist with water mitigation and demolition. Everyone we worked with were extremely helpful and responsive. The coordinator for the work, Ilanna, made sure all the paperwork was ready and handled all the details with my insurance company. Joe, who did the majority of water mitigation and the demolition was extremely professional, kept the work area clean as possible, and regularly updated us on the status of the project. The positive experience made it easy to choose Belfor to complete the reconstruction project as well.
We were very pleased with the rapid reply to our water damage cleanup and repair. They returned to redo an area that was not to our liking and Iliana completed all the paperwork with our insurance company. The crew were all helpful and courteous to us. It was a job well done. Thank you to all the crew.
If I could give these guys zero stars I would. While the “adjuster” came out real quick and got everything signed, it took forever for the contractors to actually come out and repair our roof, backyard fence and do a small indoor paint job. I probably had to call on 3 separate occasions, leave a message for the higher ups, to have someone come out and do our repair work. If the job isn’t something industrial/commercial level, I don’t think these guys really care. Not to mention, the repaired part of our fence has broken at least 2 times since it was “repaired”. The contractors response? “It’s just an old fence”. Stay away from this business!
I had an urgent water damage issue, was recommended Joe at Belford from a neighbor. We called and Joe came out right away that same morning. Joe was very prompt and professional and handled our main concerns that same day keeping in mind we have small children and a dog. Joe answered our questions or got us in touch with others as needed. Highly recommend using this company and Joe for water mitigation. The stress was truly lifted from our shoulders.
If we could give zero stars, we would certainly consider it in light of the overall experience. We really don't have too much angst against the subcontractors so the one star is primarily given for their work because it is just one critical piece of the restoration process. The plumber, cabinet installer, flooring and electrical subs did great work but the drywallers and painters were very inconsistent and no shows throughout, which dragged out the entire process. The general contractor delivered some of the worst responsiveness and customer service that we have experienced for most of our lives. (particularly Brent although several other contacts other than Becca also exhibited poor responsiveness ) We had to always follow-up on unanswered emails and calls several times including even having to pay unannounced visits to their office just to get simple answers and timeline information. We were constantly "lied" to about timelines and expectations. Not misrepresented or misunderstood but actually "lied" to. The restoration process took nearly 6 months and should have taken only about 3 months at best or even 4 months given the difficulty in them finding enough workers. Oftentimes throughout, crews did not show up for days or even weeks at a time and we were always deceived and lied to even after guarantees. We even had to finally do some of the work ourselves (including cleanup in multiple areas) because of frequent promises that went unfulfilled. This resulted in a credit of several thousand dollars that still remains unpaid to us even though we endorsed the insurance check for them to get paid. We escalated our concerns to the regional manager but the poor customer service and lack of response continued despite his promises as well. The unnecessary and avoidable delays resulted in lost income for the rental property and ultimately the disposition of having to sell the place as the tenants could no longer bear the the ongoing displacement. I rarely write reviews unless asked to and have never felt so compelled to write a negative review as I just usually let it go but in this instance I feel it is warranted due to the numerous if not consistent exhibition of very poor customer service, deception and absence of effort to remedy the situation unless we took extraordinary measures just to get answers or a response. If you are someone who appreciates and expects good customer service and at least minimal communication then I would look elsewhere. This company's behaviors and the extended timeline caused by their lack of effort or commitment has negatively impacted our lives and cost us a lot of money out of our own pocket. If your insurance company recommends them, I would think twice about it and look for a different restoration company. Quite possibly the worst we have ever seen. :(
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