Unfortunately had a pipe burst recently and my insurance company contacted Belfor to assist with water mitigation and demolition. Everyone we worked with were extremely helpful and responsive. The coordinator for the work, Ilanna, made sure all the paperwork was ready and handled all the details with my insurance company. Joe, who did the majority of water mitigation and the demolition was extremely professional, kept the work area clean as possible, and regularly updated us on the status of the project. The positive experience made it easy to choose Belfor to complete the reconstruction project as well.
If I could give these guys zero stars I would. While the “adjuster” came out real quick and got everything signed, it took forever for the contractors to actually come out and repair our roof, backyard fence and do a small indoor paint job. I probably had to call on 3 separate occasions, leave a message for the higher ups, to have someone come out and do our repair work. If the job isn’t something industrial/commercial level, I don’t think these guys really care. Not to mention, the repaired part of our fence has broken at least 2 times since it was “repaired”. The contractors response? “It’s just an old fence”. Stay away from this business!
We were very pleased with the rapid reply to our water damage cleanup and repair. They returned to redo an area that was not to our liking and Iliana completed all the paperwork with our insurance company. The crew were all helpful and courteous to us. It was a job well done. Thank you to all the crew.
Our newly purchased home suffered water damage from the historic July 2021 storm. With the hurricane like wind speeds our basement windows took a direct hit to the wind driven rain and they didn't stand a chance. We called our insurance the morning after the storm and within a few hours of that phone call, Ilanna called and said she could head out our way within the hour to take a look at everything. She was super knowledgeable and very patient with us as she explained the mitigation process. On the same day of this meeting, Belfor sent out someone to begin mitigation. Within 24 hours of the storm, and 8 hours of our call to our insurance company, we had carpet pads removed, vinyl flooring removed, fans and a dehumidifier placed in our basement. Someone from the company came almost daily to take pictures and moisture readings. Everyone that visited our home was super friendly and extremely professional. They provided updates on how the drying process was going and explained the next steps when an area around our windows wasn't drying despite their efforts. Belfor even had a gentleman come out to take a look at our windows due to a delay in available insurance adjusters when another storm was forecasted and we were concerned about more damage. While this company was recommended/hired for mitigation through our insurance company, we have the option of choosing whatever company we want for the restoration. Given how wonderful Belfour has been to us and their upstanding service, we have chosen to continue the restoration process with them. It took over a week for an adjuster from our insurance to come out. By that time, almost everything was dry and the cause of the damage was less apparent. We have no doubt that without the support and documentation from this company, our insurance company would have been more difficult with us on processing this claim. I cannot speak more highly of this company. They go above and beyond which is hard to find nowadays and despite the influx of mitigation/restoration services needed around the area due to this storm, we have never felt like just another number.
We came home to a main water line break in to our house. We called our utility company who had 3 other emergencies. We call 4 plumbers before we could get someone to come and turn the water off. At this point we are frustrated and the entire basement is full of water. Called Belfor and with in 45 min had staff on hand, problem solving and drying everything out. The interactions with their management and staff was very positive and they were very responsive to me and in their dealings with our insurance company. I would recommend them to anyone who found themselves needing a trustworthy restoration partner.
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