Full disclosure: this is my personal experience with this business and the review is based on my opinion of what happened. We had the unfortunate experience of a water heater busting and suddenly flooding our garage and then flooding into the house. I hope no one ever has to go through this experience, but I did want to express our gratitude to AWR and especially John! John came to our house within 40 minutes of calling and set up dehumidifiers and fans on a Saturday evening. I think the damage would have been much worse if he had not come out so quickly. They were great in communication, sent messages to let us know when they were on their way and also made sure to reach out to us each time they came to the house to give us updates and assessments of the situation. John did his best effort to minimize excessive removal of planking and walls, and because they came so early our walls were spared. However, I was not happy and disappointed working with the financial department. They sent an invoice to the insurance for a final price and listed the price as “non negotiable.” After everything was submitted to insurance and insurance approved covering the cost, the finance department added an additional cost and charged a higher cost since they said they forgot to include the tax (which was an additional 500 dollars). I felt it was unprofessional to send an invoice to me and the insurance that was “final and non negotiable” , have it accepted and covered by the insurance, and then turn around and say “sorry we forgot to include this cost” and then charge additional money to the price that they originally wrote was “non negotiable”. I wish their finance department did a better job the first time around because their mistake and error made going through insurance more burdensome , submitting more paperwork, negotiating with the insurance adjuster, explaining why the insurance needed to send more money because the first invoice was ‘“wrong” and the newer invoice was more expensive, etc. This is why I’m leaving a 2 star review. Had I not had this issue with finances, I would’ve said this was a 5 star experience.
AWR Restoration & Cleaning very generously donated delicious candy to our low income apartment communities! We were able to stuff 300+ eggs w/ candy as well as load our Treat Bags with even more candy and items. AWR, THANK YOU for supporting our Families this Easter! Definitely our "go to" company for all our needs!
Our dishwasher flooded our kitchen, and we called AWR based on their good reviews. They were great! Jim was very helpful and patient in walking us through the process. Eric and Austin were also great - always called ahead, always showed up on time, and were always professional. Having your dishwasher explode is not fun, but these guys made it less stressful and feel more manageable. Thank you!
I had an old dishwasher crack the motor housing and leak all over the kitchen/dining room. Austin, Zack, Eric, Teilor and Sarah are awesome and committed to helping you get your water damage fully restored. I am very happy this company was recommended to me and would really like to recommend this group of truly professional people to anyone who is in need of water damage repair. They are kind, courteous and professional, quick and efficient. This team is awesome. The prices are very reasonable. I cannot say enough good things about this company.
Austin and Donald from AWR Restoration & Cleaning were very helpful throughout the process of getting the water damage in our bathroom taken care of. They were very courteous, would call in advance, and would keep me up to date on the project. I even remarked to my husband at how great it was to work with Austin and Donald. It made a water damage issue in our home, easier to deal with. Thank you AWR Restoration & Cleaning. I will definitely recommend your services to my friends and family.
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