We highly recommend ATS Restoration!! We are so happy with the final results after experiencing a house fire the week before Christmas. We’d like to thank Tom Burns our project manager and his team, especially Leah and Veronica for their kindness and professionalism. Tom is extremely knowledgeable and was able to walk us through every step of the restoration process. Our home is beautiful!!!
We had a great experience with ATS. Tom Burns managed our restoration after a major leak, and I only have great things to say about his excellent customer service and the quality of work. Tom was exceptionally accommodating, always cheerful and helpful, and very organized. The work crews seemed competent and I felt like our job was in good hands the whole way through the process.
After we experienced a dishwasher leak back in March, we were paired up with ATS through our insurance company to manage the demolition, pack out, and reconstruction of our kitchen & hardwood flooring. This project was a daunting one - I was five months pregnant at the start and the water damage required the removal of flooring, the majority of our kitchen cabinetry, and the deconstruction of our giant kitchen island. My only wish was to be back in our home by the arrival of our baby on August 1st. It was hard being displaced during those final months of pregnancy, but the entire ATS team rose to the occasion and kept us on time with a rigorous schedule. Travis and the demo team were amazing at kicking off the project in a speedy way so that we could get estimates approved by insurance. He also miraculously saved our kitchen island countertop, which we believed to be a one in a million feat. Josh was fantastic and easy to reach when we needed more pack out support than initially expected. From there, David took over as our superintendent on the rebuild and did the impossible - in his words, he created a “zipper” schedule where multiple pieces of the project could be managed simultaneously and in sync, so as not to lose a single day. I truly did not believe we would be in our home by the end of July, but his management of the project and all of the moving pieces was essential to getting us back in on time!! I also want to give a shout out to our team of movers under Romero, as well as Veronica, Veronica and Maria who managed to unpack our home so meticulously that it felt like we had never left. The care and attention to detail was so appreciated with our things, especially while I was 3 days from giving birth and unable to provide much assistance. Thank you again to the whole team - we couldn’t be happier with the service and quality that was provided.
ATS worked our entire project from water mitigation to interior restoration. We had several pipes burst during last February's winter storm that required the entire upstairs and downstairs restored from the floor up. They worked quickly and Tom was responsive to every question and need we had. He helped me source great material and had a friendly staff. ATS also has a great office staff who patiently helped me through all my insurance questions.
The team came in the house and first drained out the water from within the walls. Then estimator came to measure the floors for repair. Then project manager came and gave us the next steps and also helped pick the floor at the right place. They diligently worked and got the floors done ahead of the time they mentioned to us and the work done was very professional. Overall, the team did a fantastic job including packing and restoration. We are quite satisfied and will definitely recommend them.
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