I called Aspen Restoration when I had my home flooded and received a quick response in remediation. The team came back as needed to ensure the damaged areas were drying out properly. Communicated well and worked with my insurance company to ensure we were taken care of. The entire experience was seamless and professional. I would highly recommend this company. They are good at what they do!
Highly Recommended. Here's why.... In the middle of the night, my dishwasher burst a tube and my downstairs was flooding with about an inch of water. I called my home warranty, and they really were no help to me until the next morning. I understand however, no real info was given to me, and I was frantic for someone to tell me facts, not what was on their canvas to make their metrics for the call. I went on to find a company to perhaps help me in the emergency situation that I now had. Justin picked up the phone in the wee hours of the night and gave me facts as pertaining to my situation. I understand that Covid can stop certain emergency responses and that I would have to wait till the next morning... however as I said, he gave me facts, - not just something I wanted to hear. With years of experience under his belt, he gave me reassurance that everything would be ok. He let me know that he would be at my home first thing in the morning. Bright and early, I met him face to face at 8AM. He helped my look over my homeowners insurance, and made sure I was contacting the right areas. He was very thorough with his inspection and documented everything as needed. We exchanged numbers, and everytime I messaged him, he promptly responds. There is no lag, no matter how busy he is. He sent guys to start work on my home, and they were prompt as well. Courteous and professional, I felt at ease while they were in my home at this trying time. Virgil, who was sent to my home is awesome. We exchanged numbers as well, and contact was nothing but prompt and exact. He was also down to earth, and told me the straight up facts as well. I couldn't ask for a better person to be dispatched to my home. When you need emergency services, look no further than Aspen. They are here to help you- Us. You will never be left in the dark with these guys. I cannot say enough good things about this company. Heaven forbid you have to call them-- but if you do.... they got you. D.Labayan-Arvelo
Quick to start, slow to finish. Was very impressed with the quick remediation process. Updating review as my concerns are now being addressed so feeling more satisfied with what the outcome on the reconstruction will be. * Had to update and lower. Still waiting for completion of work been almost a year. The cabinets are finally done and now they want to change the agreed upon payment terms again before completing the work. Originally agreed to 50% upfront 50% at completion. Then partway through made me pay more before they agreed to finish. Now months later when the cabinets are finally done (haven't done any additional work since the additional payment I was forced to make) they want me to pay more again before agreeing to finish the job. This is so frustrating! Not only will I not recommend them to clients who need restoration referrals, I will warn against them as I prefer to only refer reputable contractors who deliver on their promises.
I highly recommend this company. Quick services, professional especially during the covid 19 they all wear mask and the staffs are very responsible for the problem with kitchen and toilets in my house. My husband and I are very trustful with this company. They do such an amazing job.
Justin and the team did a fantastic job! Very professional. I had a major water leak and they explained everything set by step what was needed and why it was needed. I highly recommend this company. Kiddos to this company
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