We had extensive water damage due to a leaking pipe in our crawl space. Our insurance company hired Arcus to complete the repairs. Our Project Manager, John Mathis, was very patient, kind, and helpful with all of our questions! Response times from both John and the Scheduler, Alicia, were prompt! Accounts Receivable took the time to go over billing with us and were also very patient with questions. Overall, everyone was a pleasure to work with throughout our journey and we’re very thankful!
Remediation crew did a great job keeping us informed on a daily basis of the drying process. Kudos to them. Next step John Mathis stepped in as the project manager of the renovation. The people he brought in were meticulous laying the floor and the painter did a great job with installing the trim and painting. Kudos to John and his people. When we needed answers to our inquiries John was always available. Good man to deal with.
After dealing with my insurance adjuster for a month and getting nowhere, I asked for Arcus, since they did flood repair in 2021. Molly and Nate let me know what and when it was to be done every step of the way. My first experience with Arcus in 2021 was with Jonathan. I was so impressed with how smoothly it went, I didn’t hesitate to use them again. They were both very professional, friendly and respectful. I hope I don’t have another flood, but if I do, I’ll be calling them.
We had an excellent experience with Arcus Restoration and wholeheartedly recommend their services. The professionalism, craftsmanship, politeness, and timeliness of their contractors were exceptional as was the final result. Arcus Restoration's contractors displayed top-notch craftsmanship, paying attention to every detail to restore our property. Throughout the process, they maintained a high level of professionalism, listening to our concerns and preferences, and ensuring a smooth, efficient, and timely project completion. Their polite and respectful approach, along with their adherence to timelines, made the restoration process a breeze. We felt informed and confident every step of the way. We are extremely pleased with the final result and would not hesitate to recommend Arcus Restoration to others in need of restoration work. Thank you, Arcus Restoration, for an outstanding job!
Arcus agreed to do our water damage after the Christmas storm. They came in , ripped up my floors. In the process the damaged walls, doors left nails hanging out or the floor. Ruined the wood on the staircase. After meeting with the project manager John a month later, he said he’s not willing to finish the job. So it two months later and we have no floors and holes in the walls. Do not trust this company! Our contract also called for epoxy floors in garage and wants to slap paint down. In my opinion he’s not really a contractor, he’s lazy and doesn’t wants to do what he agreed to I’m adding to the list of items they did, removed air vents/ducts under house and never replaced them. I guess we are now heating the crawl space
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