Apex Restoration DKI – Huntsville

2106 W Ferry Way SW #G, Huntsville, AL 35801, USA

About Apex Restoration DKI – Huntsville

2.8 / 5

from reviews

Is this your business?

    jesse sims
    -
    November 03, 2023

    Our insurance company recommended Apex to us. If we could do it over again, we would not choose Apex for our ceiling repair. Overall it was a frustrating experience. We were told a ceiling water spot repair would take 1-1.5 days to repair, and that Apex would hire a subcontractor to complete it. We scheduled a start date/time of 8am on 9/19/23. Nate Ragland was very helpful with this process, but our experience with the subcontractor was not enjoyable. On 9/19, the contractor showed up 3hrs late with no prior communication. He replaced the ceiling drywall and spread joint compound finishing by 1pm. He then told us he would need to let the ceiling dry overnight before he could sand and paint the ceiling. He also had to borrow our broom and dustpan as he forgot to bring his shop vac. He told us he would be back the next day around 8-9am to continue work. On 9/20, the contractor showed up 2hrs late without prior communication. He did another layer of compound to the drywall and then started painting the other areas of the ceiling while the compound dried. Prior to painting the contractor appeared to lay out some plastic. And while plastic did cover a handful of areas, we noticed paint splatter on various areas and appliances. This was upsetting as Nate had told us we wouldn’t need to move hardly anything as the contractors were very careful about covering items before painting. The contractor continued painting the remainder of the ceiling, but around 4pm he stated he would need to come back in the morning to finish painting the drywall replacement as the new compound coat hadn’t dried. Once he left on the 2nd day, we reviewed our expense list from Apex that showed we paid for 2 coats of paint, as we noticed he had only completed 1 coat. On 9/21 the contractor actually arrived on time at 9am. During his setup, I asked when he would do the 2nd coat of paint, to which he asked “Am I supposed to do 2 coats?”. I showed him our expense sheet from Apex and pointed out the 2 coats of paint line. He said Apex didn’t give him a check-list for the job, but he would do the 2nd coat. It looks like he probably rushed on the 2nd coat as we noticed additional paint splatter in new areas. He finished everything around 1pm, seemingly did a clean up, and left. We also noticed he had washed out his paint bin in our backyard and left it laying against a tree to dry. On 9/22 Nate came by to do a final inspection and have us sign final paperwork. During the inspection, I informed Nate of our experience with the contractor, and pointed out the areas of paint splatter we noticed. We noted our frustration with the contractor, as he showed up whenever he felt like it with no prior communication. Nate profusely apologized for lack of communication from the contractor as well as the paint spots that were left behind. And as we had a clean-up item listed on our expense sheet, Nate offered to either have the contractor return and finish clean-up (which we declined), or Nate could reimburse us for the clean-up fee (which we accepted). We then signed paperwork for the completion of the repairs, as well as a document stating that Apex would reimburse us (via check) for the clean-up fee amount. Nate stated we should expect the check in the mail within the next 1-2 weeks. Between 10/5 - 10/19 we contacted Apex for updates on our reimbursement check. After a multi-week back and forth with Apex, and frustrating miscommunication from them on what we did and did not have to sign, we finally received our check. In summary, the work eventually got finished and looks okay, but overall our experience with Apex was not a pleasant one.

    Kim Jones
    -
    July 14, 2022

    I cannot praise this company enough. Had my insurance adjuster done his job then our project would had been completed alot sooner. Nathan and Todd where both extremely professional and checked in every week to make sure things where moving along. I wasn't expecting everything to go so smoothly once we changed insurance adjusters, but once the approval was completed then they had my house scheduled for work in 3 days. My house looks amazing. If you are on the edge of hiring this company, don't they are amazing!!

    leon mcarthur
    -
    March 28, 2024

    Great service Paul Vann and Kevin were exceptional in getting our home repaired after storm damage. They kept us informed on the progress of the completion of work. They made sure all the repairs were to our satisfaction.

    Shane Rogers
    -
    January 03, 2024

    Do not use this company!!! At the recommendation of my insurance company, they replaced my roof. It started leaking soon after they replaced.. it’s been 8 months since and still no repair on the leak..use anyone but this company..

    Nicole
    -
    October 30, 2023

    I wish google have negative stars. I regret not reading reviews before hiring this company. I do not have ONE good thing to say about this company. You are better off finding a tutorial on youtube and doing it yourself!

    Apex Restoration DKI – Huntsville

    Our Address

    2106 W Ferry Way SW #G, Huntsville, AL 35801, USA

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