Owen was very polite and worked very hard to make everything look good and clean on all my duck/vents, dryer cleaning furnace. Very helpful in answering questions also. I would recommend them to my friends. Thanks
Brian did excellent job of cleaning the ducts and answering all the questions we had. Very please with his service. We had also requested for furnace cleaning. He did use his power equipment to clean the drum but the result was not to our satisfaction. The picture attached shows substance even after the service was completed. I wish Americlean would take out the drum and clean it up or had better equipment to clean the drum properly.
Brian did our duct cleaning. He was punctual, professional and friendly. We will use them again!
The person that took my call for an appointment was told that the family in the home was recovering from Covid by the time the appointment date came, Covid virus was no longer a threat. The service person to do the job refused to come in the House, he asked why mask were being worn, because Asthma is present in a immediate family member. He refused to come in the house and canceled the appointment. I called the office to clarify the health issues present & the woman on the phone became belligerent with me, saying that their “company was not slack” or something to that degree. She did not even try to reschedule the appointment. This is poor customer service, showing the nasty attitude present in this area of Cedar Rapids, Ia. I will definitely tell anyone asking not to use this particular company…ever in future references.
Scheduled duct cleaning with a service date of 05/02/2023. After spending days moving furniture, etc. to make all registers easily accessible, Americlean called and said they could not do it today because their technician was sick and could not honor the work until May 08. Cancelled them and called another company that can to the work today. Extremely disappointing for this type of business,
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