Please be careful. I had a situation where their staff came out to do water mitigation for a leak in my shower. Although the plumber made it clear there was one problem, they told me I need to repair something else. I trusted them as professionals and followed their advice. They were incorrect about the source of the problem. When I discovered their error they told me that they don't make assessments and have washed their hands of it. They even blamed the plumber whose assessment they went against. They lack both accountability and professionalism.
I had a flooding due to my sump pump went out. American Water Damage came out the same day and was ready to rock and roll. Due to an insurance issue, they didn't. But when I was ready, they came out in full force and got to work right away. They held my hand during the process and assured that my insurance company stayed on their toes. The workers for both the tear out and the rebuild were amazing as they answered any questions (big or small) and kept me in the loop the entire process. Traci was super professional and I appreciate her for understanding my needs. I will definitely recommend them to others.
I appreciate the company's quick response with my urgent need. I was completely lost . Drew was exceptional in explaining the process in detail and answering my numerous questions.I was greatly relieved knowing the company would resolve all the issues. I appreciate everyone I have come in contact with. Everyone is professional and well versed in their line of work.
ONESTY was very professional. Thoroughly explained everything to me that was about be done. Made sure I understood everything she was explaining to me! GREAT JOB ONESTY👍🏾👍🏾
Richard did a great job Very professional and extremely efficient I am really pleased with his work ethics
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