Five months since damage: A team came for the repair job. Items on the estimate were missed. Instead of fixing, they now claim they weren't needed. Since I noticed, they are deducting the cost. Initially, I was thankful to have my bathroom again. Now, I'm noticing issues with the work in the bathroom. Working with lead, waiting to see how the situation will be resolved. It has been three months and I am no closer to having my bathroom usable again. AWD and my insurance company can not agree on an estimate. The equipment was set up on Friday. Someone came and monitored the progress. They have answered all my questions, assisting me through the process. Monday, they removed the dehumidifier and fans. Next steps/in process: cleaning where sewage water fell on floor and walls in basement, repair of floor and walls in bathroom and basement walls. (working with insurance)
Our plumber recommended that I reach out to American Water Damage and I am really glad I did. Dominic and Jose were great! 10/10 recommend again.
They came right away, made an assessment, and gave me the solutions right away. They came and set up all the equipment promptly. I’m very thankful for their service.
Just a consultation and turns out I need a different service than AWD can provide, but Lance was extremely professional and knowledgeable. He talked me through the situation and gave me good advice. Would come back to them if I have another problem they can help with next time.
Very personable, explained thoroughly what he was doing and what steps will be taaken next. Made sure the follow-up appointment was set.
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