My sewer line backed up. I was frustrated because our newly finished basement was now ruined and stunk really bad. I called All Pro Restoration and they had someone out to our house in less than an hour I think. Even at 10 PM! We were so relieved. Everyone was very polite - from the person who took the call, the person who dispatched the technician and the technicians themselves. I felt comfortable with them in my home. They worked with my insurance to get everything paid for and helped me every step of the way. Thanks All Pro!
We hired All Pro Restoration to take care of a mold issue underneath our house. They came out to assess the situation, told us everything that needed to be done, and made us sign a contract. Later on, they determined that their company was not fit for this job, so they canceled, and recommended us to another company. After nearly 6 months, they call to inform us that the bill had not been paid for a job they refused to do, and that they are now sending us to collections. We tried talking this through with them but they were very dismissive. They are forcing us to pay over $2,000 for a job they declined to do, all because of miscommunication on their end. I promise there are far better companies out there to work on your home.
Chris was so awesome and knowledgeable on the entire process and made our nightmare so much smoother then we expected. Cleaned everything nice and was very fast getting the whole project done and had great communication through the project. We appreciate all your help.
I have worked with All Pro on many projects using them for contents cleaning, storage and pack outs after fires. They always gave an extraordinary experience to myself and our clients. They were great at communicating, being empathetic, estimating the project correctly, and always completed their projects ahead of schedule. I am very thankful for the service they provide!
The initial response was great. They came out pretty quickly to give an estimate. They came back the next day to remove flooring and set up fans to dry the water that leaked from the kitchen sink drain. As the demo started, I was then told that the cabinet needed to be taken out due to the moisture levels under the cabinet. My counter was propped up with 2x4's and my dishwasher and cabinet sat in my dining area. It was pointed out to me that there was water damage in one area of the cabinet but I should claim it under my homeowners insurance. I know that the water damage that was pointed out was old and as a claims adjuster, I will NOT file for damage that did not occur from this incident. 2 months later and my remodel is almost done by a contractor. The cabinet was split , which was noticed after the remediation was done. When the contractors set the cabinet back last week, it turns out the cabinet is broken. It was not removed from the wall, it was PULLED from the wall, screws and all. My house is 4 years old so to have damage in my home that wasn't there before and was unnecessary is pretty upsetting. I have been told that the cabinet did not need to be removed. Unfortunately, this damage is not covered under my claim. I also cannot go to a box hardware store to buy a replacement cabinet. The cabinets were from a design company. If I cannot get a replacement cabinet, I am looking at all new cabinets. I have called to speak with someone about this but a week later, no response. I will keep trying but I certainly will not be paying for this damage.
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