Great company. If you have any problems with water damage/fire/smoke they are the ones to call. Luis their remediation supervisor is second to none.
Friendly people and great atmosphere. They also have a wonderful receptionist who is very helpful and kind.
When their employees show up, they are very friendly. However, I’ve had a significant issue trying to get them to come and finish the work in my apartment. They canceled their appointment on me twice without notifying me and did not return my call to try to reschedule the remaining work to be done. It’s been two weeks now since their last visit with no clear plan on when or if they are coming back to repair the remainder.
They did good job to tape up the area so the room or floor do not get dusty. Great service and came on time. They usually come in the morning like 8.30am ish. Make sure your cell phone is on or not screening out unknown call.
Do Not Hire this company. This company is terrible. I couldn't live in my home for 6 1/2 month due to severe water damage. This company Doesn't stick to a timeline, unprofessional, takes on multiple jobs leaving projects going untouched for months. They were suppose to start rebuilding, installing kitchen cabinets, and hardwood floors through out the home that had been damaged in May 2016. The house went untouched for a months. I called the supervisor out to find out what was going on, he had no answers. The left debris outside the home which after complaining finally was removed. In July still no work had been done, and timing couldn't have been worse. My husband got sick and was released from the hospital into Hospice Care. After raising hell with Advanced Restoration about not having a comfortable place to bring my husband home to, they said they no longer wanted to work with us. My husband passed away a week later. They were unsympathetic and never took responsibility for not working on the home, never received any explanation of why the work was not completed in a timely fashion. Never even expressed their condolences or try to make the situation right. After hiring another contractor who got the job completed in 2 weeks , discovered the advanced restoration had broken my stove when they were moving it and never even told me, just stuck the nozzle on hoping I would not noticed. Also found a broken vase that they had broken packing our belongings that was wrapped in paper and thrown in a box. Only got 1 star because it wouldn't allow ZERO Stars!
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