They were only concern about the money from the insurance co. Didn't care about the customer, just in it for the money. They kept the equipment at my home for about 3 week, pretending like my floors were still wet. Just to charge at a higher cost. With all the manipulation I canceled their services , they lied about doing mold treatment to get paid. I regret using Advanced Restoration Co. Terrible service!
The company came in. Isolated the mould area. After the required interval of dehumidying the area, their crew moved in, removed defective drywall, cleaned and treated mould affected areas They then put everything back in "like new" condition. Cleaned up and moved out. No wasted time, no dragging of feet. They handled the entire Insurance Claim,requiring nothing of me. All very professional. Also every time I called them, someone answered the phone ( not a machine) and made sure my enquiry was handled. Call backs were also handled very promptly. Highly recommend this firm for the handling of Mould Related Water damage problems.
I had water under my bathroom tile so I have given this company a call. When I did the general manager actually answered the phone his name was Dave I explained what was going on and he asked if I would be home in the next 2 hours. I replied yes, and he told me he was on his way. I was surprised at the quick response. When he showed up and we went into the bathroom, he explained the possibilities of the leak as well as explaining how most insurance companies work and the next steps I should take. He called in his leak detection crew and they quickly found that it was my shower pan leaking. Before I knew it him and his crew helped me call in my claim and took care of the situation. 2 weeks later I had a new bathroom. I could not of asked for more from any company, Dave and his company were great, definitely 5 stars!
Very professional, service team was out next day. I called and spoke with Faith frantic about mold that was found in my bathroom from a leak we were unaware of. A service man named Miguel came out and assessed the damage and had a crew out the next day to fo fix and repair. Faith was very helpful took care of all the billing with my insurance agency. Faith kept me updated and thank goodness my only out of pocket was my deductible. I would definitely recommend this company, Faith was very helpful and took ownership of my problem as if it was her own.
Had a pipe leak into my living room which caused mold growth. Shelby took my initial phone call, she was professional, able to answer the few questions I had and let me know that the next step would be to talk to Miguel. From having the technicians come out, to dealing with the insurance adjusters to the put back of my home It was smooth sailing and had few bumps. Would definitely recommend.
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