From the time I first spoke with Absolute Restoration until the conclusion of doing business with them, they were top notch. They were efficient, reliable, knowledgeable and communicated with us every step of the way. We used them for water damages sustained from a frozen pipe that burst. Even though they were extremely busy, they were able to prioritize and get our job done in a timely manner. If we ever were to experience an unfortunate event again, they will ABSOLUTELY be our first call.
Worked with Absolute Restoration on a house fire mitigation project of my single family Indianapolis home. This job was a very specific and individualized self-pay situation and Absolute was both helpful and professional and worked with me in steps to assure me of financial ability to complete mitigation and allow me to get to the next step of restoring my home. Logan the director of operations came to my home and assessed the damage, worked with me on overall cost, and made sure the job was done correctly each step of the way. Absolute beat out several competitors in both price and overall thoroughness when setting up and finishing the project. When mitigation was finished Bobby, the lead estimator, was present for final walkthrough and answered all of my questions and concerns while giving me guidance for future steps of renovation. After mitigation there was not even the faintest odor of fire, smoke or soot present in my home. There was a small mishap during cleanup and Logan was responsive and helpful in resolving the situation quickly amidst a busy schedule. I absolutely recommend Absolute Restoration.
Going through the process of mitigating and remediating damage to your home is very stressful. It's hard to trust that your insurance and your contractor will do right by you and not take advantage of a very confusing process. Absolute won our trust through their actions. Based on confusing language in our insurance estimate, we thought we were getting $5k more covered than what we ended up receiving. Absolute was similarly tripped up and set their contract under the assumption we would be receiving that money. When that ended up being wrong, Absolute decided to eat the cost rather than charge us an extra $5k out of pocket. I doubt all contractors would have done the same. They could have blamed us for not catching the mistake, but their Director of Operations said their reputation was more important than the money. Our review is for four stars because there were some issues with cadence of communication as well as some issues with work quality (that they corrected on follow up). But the headline we want to emphasize is that Absolute is trustworthy contracting group that treated us like human beings through some very stressful circumstances.
Working with Absolute has been easy and straightforward. They were very responsive to our needs and worked diligently to get the process completed within a very timely manner.
Randy and his crew were great. He came to our rescue when we woke up to water throughout the house due to a faulty water heater. They got the wet flooring ripped out, dried the house out and even got us set up with a temporary water heater while we awaited the insurance company to process our claim. Randy was a real asset in explaining the process to us and also in dealing with the adjusters and explaining the insurance claim process to us. They were even able to come back and install the new replacement flooring and it looks awesome! Randy is a great contractor and will do his best for you and on your behalf.
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