I called Derek from Absolute Disaster at 9pm the night a disaster happened at our home. Water and soot damage. I was surprised I didnt have to leave a message, as Derek pickup up and was amazing from that night on. He was so pleasant, and thorough. Anything I had a concern or question aboit was answered immediately. You can really tell that he and his crews care about customer satisfaction and doing things/making things right. His guys came the next day to start drying out the areas, after doing many hours of moving and preping the areas they always were a delight to be around and had a pleasant and positive attitude. They stayed on top of it for the next 3 days until all moisture readings were normal. The wokers had a lot they had to do as they were taking out sheetrock, the messy job of blown insulation bagged up, taking up carpet and the soot removal. They had to attempt the soot removal off of our engineered hardwood floors several times. First few times with a chemical sponge and lastly and most effectivly was a cleaning machine that put down water, scrubbed it and then picked up the dirty water. Anyways, they did that until the water ran clear. I was so thrilled that it worked!! I would absolutely use them again if I had to ( hopefully never will ha e damage again though!!) and I will refer to my friends and family.
S.Flaig
Pamela Crawford
-
November 19, 2018
Adequate job done of mold removal but reconstruction of damaged areas was done very, very poorly and will cost several thousand to re-repair within a year after having been done. Not helpful when complaints about this were made.
Nobuo Yamashiro
-
March 12, 2020
Not responsive at all. Called twice for rug padding they removed about 4 months ago. Never returned the calls, or the padding. Very disappointed.
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I called Derek from Absolute Disaster at 9pm the night a disaster happened at our home. Water and soot damage. I was surprised I didnt have to leave a message, as Derek pickup up and was amazing from that night on. He was so pleasant, and thorough. Anything I had a concern or question aboit was answered immediately. You can really tell that he and his crews care about customer satisfaction and doing things/making things right. His guys came the next day to start drying out the areas, after doing many hours of moving and preping the areas they always were a delight to be around and had a pleasant and positive attitude. They stayed on top of it for the next 3 days until all moisture readings were normal. The wokers had a lot they had to do as they were taking out sheetrock, the messy job of blown insulation bagged up, taking up carpet and the soot removal. They had to attempt the soot removal off of our engineered hardwood floors several times. First few times with a chemical sponge and lastly and most effectivly was a cleaning machine that put down water, scrubbed it and then picked up the dirty water. Anyways, they did that until the water ran clear. I was so thrilled that it worked!! I would absolutely use them again if I had to ( hopefully never will ha e damage again though!!) and I will refer to my friends and family. S.Flaig
Adequate job done of mold removal but reconstruction of damaged areas was done very, very poorly and will cost several thousand to re-repair within a year after having been done. Not helpful when complaints about this were made.
Not responsive at all. Called twice for rug padding they removed about 4 months ago. Never returned the calls, or the padding. Very disappointed.
Very thorough. Fast response time and clean.