About 911 Restoration of Washington DC

4.7 / 5

from reviews

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    Vihara Smith
    -
    August 26, 2023

    I had an exceptional experience with 911 Restoration! Their service was nothing short of perfect. From the moment I contacted them, their team was incredibly responsive and attentive to my needs. The technicians arrived promptly and were not only skilled but also friendly and professional. They went above and beyond to restore my property after water damage, ensuring every detail was taken care of. The communication throughout the process was excellent, keeping me informed at every step. I am truly impressed with 911 Restoration’s dedication to delivering top-notch service. I highly recommend them for their expertise and outstanding customer care!

    Jaime Geiger
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    December 18, 2023

    Called for an emergency and was told someone would be there within an hour. Was transferred to someone that said they had to check with their project supervisor and call me right back. I never received a call back. I called them after about an hour and they said sorry they were really busy and that I would receive a call back soon. I understood, because it was very rainy and I'm sure they had other calls to deal with. However, I did not receive a call back, even 10 hours after my original call. I'm sure their actual service is great, based on the other reviews, but it seems like their communication is horrible and I would never trust them in an actual emergency. A simple callback saying sorry we can't help right now would have been sufficient. Being ignored and left out to dry (literally) was not ideal.

    Cheray Diggs
    -
    April 25, 2023

    Mike was great! We had a pipe burst during my nieces birthday party and flooded everything. They helped us salvage what wasn't wet and move everything to another part of the house so we could keep the party going. He worked with my insurance, he was professional and respectful, and so was every member of his team. I hope this doesn't happen to anyone else but if it does ask for Mike!

    Talat Mangla
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    December 23, 2022

    This company and the team we had were exceptional all around. Billy truly was outstanding and a trusted partner in a stressful time. Our basement flooded while we were out of town. This was the only company that picked up and committed to coming out on a Saturday night to start the water mitigation. Billy explained the whole process throughly on initial visit and throughout the many days the crew was here. I valued that they were very responsive and communicative. The team doing the demo work was very polite and would call me over to explain what they were doing when there were potential judgment points. Antonio was fantastic. I also appreciated that they were very neat and left the site clean at the end of every day. Afterwards, the insurance adjustor noted they did a really high quality job like making clean cuts in the drywall to enable easier patching after and covering the air duct vents in the basement so drywall dust didn’t get in the ducts and upstairs during demo. Would recommend them without hesitation!

    Lynden Armstrong
    -
    May 02, 2023

    I rarely write reviews but the service and attention was too go not to share. My condo building had a pipe burst and 911 Restoration was called by the management company. They were onsite within a couple of hours to start the water mitigation. I would particularly like to call out Jose Mejia Carabantes who was the main POC. The process took a week to mitigate and Jose was in constant contact with me. I never had to wonder what was going on or what was happening next. Jose and Antonio Mejia came in after things were dry to remove drywall that was damaged. They took such good care of all of my personal belongings and at the end of each day they were working they left the place spotless of dust. Water damage is never an easy thing to deal with but the service and communication made it not nearly as bad. They come with my highest recommendation!

    911 Restoration of Washington DC

    Our Address

    5419 Vine St, Alexandria, VA 22310, USA

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