A broken condensate pump in my basement caused water to seep under my carpet and floorboards. Mike Mayo of 9-1-1 Restoration of DC was quick to respond, helpful and knowledgeable about the extent of the problem and ultimate solution, and provided all of the necessary reports to my home insurance company to allow for a claim to be filed and reimbursed. The rates charged for the remediation work were reasonable and handled fully by my insurance company. Going above and beyond, Mike was willing to check in on the drying equipment during a holiday when I was out of town and also provided a recommendation for a home contractor to handle the ultimate repairs. I hope to never need these services again, but if I do I know who to call.
911 Restorations was amazing to work with! They picked up the phone immediately when our hot water heater burst and flooded our basement and had someone there within the hour. Robert was especially fantastic and knowledgeable about the the entire remediation process and worked diligently. He also set us up with a great referral for the plumbing and repair process.
The professionalism of Billy was top notch. He explained to us in details the process and did exactly as described. He made the unfortunate event less stressful and really made my family feel confident that the restoration was going to be done well. His team of workers were very competent and worked fast. We are very satisfy with the results.
Billy and his team were outstanding! When our building had a water issue he was on site quickly and not only managed the mitigation process but also was an excellent project manager, keeping us in the loop with updates on timing, next steps, and what other questions we should be asking. He and his crew were kind, professional, and always on time over the week-plus they were working in our building. While I hope to not need his services again, Billy would absolutely be my first call if I needed any mitigation or repair work in the future.
Restoration 911 was very helpful after our basement water problem. They came out quickly, helped remedy the situation, and were extremely professional. Jose was on time, courteous, and knowledgeable. I would highly recommend this company.
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