Brandon was the first contact I had with this company and he was most assuring and made me feel immediately that things would be taken care of swiftly and appropriately.For sure that is what you really want to hear because your in a panic when you realize you basement bedroom and surrounding area are under water. So as things progressed and various workers came to do what was needed to proceed forward I really felt so comfortable with each and everyone of the young workers (well younger than me....I'm 82) Hayden, Matt,Anthony,Dylan,Logan, JJ, Mali all came on different occasions and were so great to work with and even helped in extra ways that I was unable to accomplish myself. I so appreciated each one of them for being so careful and dedicated to their work.Plus so kind and friendly. I would highly recommend this company and have enjoyed working with them.We are still in the process of getting done with everything but it's been so helpful to work with such great guys. It's made this horrible incident so much easier to bare.
Cindy Hanks
-
March 08, 2022
I experienced my first big house problem at my current house when the sump pump burned out and spewed sewage in my utility room and also out of the bathtub.
The pump was covered under my homeowners warranty but I had to find a company to pump the reservoir our before the pump could be replaced. I originally reached out to a large restoration company who gave me the runaround and wanted to charge me $1500. I would have used them but they weren’t adding me to their schedule.
Out of desperation one Friday afternoon I called 911 restoration. A representative stopped by that afternoon and they added me to their schedule for Tuesday
Hayden showed up and went right to work cleaning out the yucky basin. The smell and contents were awful but he kept going and did an incredible job for me. I felt safe and comfortable with him and his partner. They did a great job, cleaned up the carpet and left me totally ready to have the pump installed the next day. For a total charge of $250. I feel like I totally dodged a bullet there and would always recommend Hayden and 911 Restoration
Ryan Peterson
-
March 22, 2022
We had a water drain back up, got a lot of things wet downstairs.
911 Restoration was very responsive and quick to start on the job.
I appreciate Brandon and his crew of Matt and Anthony who did great with removing carpet/pad, containment, and treatment.
Thank you!
Julia Airam
-
June 04, 2021
We had a major leak in my crawl space that filled with water and the great team at 911 acted as my advocate from day 1. From the first day I called Ben, they were able to handle all the paperwork with my insurance and urgently cleaned out my crawl space and had it dried within 3 days. Matt & his partner did an amazing job, super friendly and courteous. They took care of the standing water smell and left our house smelling like cherries! If you are ever in need of assistance call 911 Restorations!
Virginia Thorne
-
March 23, 2022
We had a bidet malfunction and didn't know for probably a few hours. Stepped in a puddle in my living room! Called 911 Restoration and Brandon was able to be at my home within an hour of us finding the leak. Living in City Center Eagle Mountain and late Friday afternoon I thought for sure no one would be coming. Brandon was very thorough and helping us navigate this unfortunate event. He walked around and reassured us we were in great hands. And he was not lying. JJ and another gentleman (didn't catch his name) came and was at my home sucking up water from my master bathroom, bedroom, the living room beneath it. The water also leaked into my basement. JJ and the gentleman did everything to make sure we wouldn't have water damage or mold! They had found more water where we actually didn't think it got. They had to take carpet padding and baseboards out to dry the drywall and the carpet. We had fans going for the weekend and when Monday came Hayden and another gentleman showed up and made sure everything was drying out. We had to have our hardwood taken out and cabinets as well! Hayden and JJ made sure the granite didn't break or crack. We needed a plumber to come out to install a temp sink and Hayden checked in to make sure it was put in. He made calls to get it in asap. Definitely recommend them!!
Our Address
3690 500 W, South Salt Lake, UT 84115, USA
Claim Listing: 911 Restoration of Salt Lake City
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Brandon was the first contact I had with this company and he was most assuring and made me feel immediately that things would be taken care of swiftly and appropriately.For sure that is what you really want to hear because your in a panic when you realize you basement bedroom and surrounding area are under water. So as things progressed and various workers came to do what was needed to proceed forward I really felt so comfortable with each and everyone of the young workers (well younger than me....I'm 82) Hayden, Matt,Anthony,Dylan,Logan, JJ, Mali all came on different occasions and were so great to work with and even helped in extra ways that I was unable to accomplish myself. I so appreciated each one of them for being so careful and dedicated to their work.Plus so kind and friendly. I would highly recommend this company and have enjoyed working with them.We are still in the process of getting done with everything but it's been so helpful to work with such great guys. It's made this horrible incident so much easier to bare.
I experienced my first big house problem at my current house when the sump pump burned out and spewed sewage in my utility room and also out of the bathtub. The pump was covered under my homeowners warranty but I had to find a company to pump the reservoir our before the pump could be replaced. I originally reached out to a large restoration company who gave me the runaround and wanted to charge me $1500. I would have used them but they weren’t adding me to their schedule. Out of desperation one Friday afternoon I called 911 restoration. A representative stopped by that afternoon and they added me to their schedule for Tuesday Hayden showed up and went right to work cleaning out the yucky basin. The smell and contents were awful but he kept going and did an incredible job for me. I felt safe and comfortable with him and his partner. They did a great job, cleaned up the carpet and left me totally ready to have the pump installed the next day. For a total charge of $250. I feel like I totally dodged a bullet there and would always recommend Hayden and 911 Restoration
We had a water drain back up, got a lot of things wet downstairs. 911 Restoration was very responsive and quick to start on the job. I appreciate Brandon and his crew of Matt and Anthony who did great with removing carpet/pad, containment, and treatment. Thank you!
We had a major leak in my crawl space that filled with water and the great team at 911 acted as my advocate from day 1. From the first day I called Ben, they were able to handle all the paperwork with my insurance and urgently cleaned out my crawl space and had it dried within 3 days. Matt & his partner did an amazing job, super friendly and courteous. They took care of the standing water smell and left our house smelling like cherries! If you are ever in need of assistance call 911 Restorations!
We had a bidet malfunction and didn't know for probably a few hours. Stepped in a puddle in my living room! Called 911 Restoration and Brandon was able to be at my home within an hour of us finding the leak. Living in City Center Eagle Mountain and late Friday afternoon I thought for sure no one would be coming. Brandon was very thorough and helping us navigate this unfortunate event. He walked around and reassured us we were in great hands. And he was not lying. JJ and another gentleman (didn't catch his name) came and was at my home sucking up water from my master bathroom, bedroom, the living room beneath it. The water also leaked into my basement. JJ and the gentleman did everything to make sure we wouldn't have water damage or mold! They had found more water where we actually didn't think it got. They had to take carpet padding and baseboards out to dry the drywall and the carpet. We had fans going for the weekend and when Monday came Hayden and another gentleman showed up and made sure everything was drying out. We had to have our hardwood taken out and cabinets as well! Hayden and JJ made sure the granite didn't break or crack. We needed a plumber to come out to install a temp sink and Hayden checked in to make sure it was put in. He made calls to get it in asap. Definitely recommend them!!