911 Restoration of Richmond

Andy Zheng

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March 02, 2022

Attempting to be objective review of my experience. I had a leak in my house so I quickly googled the first company that came up. 911 Restoration seemed legit enough. They were helpful and came the first day with a few air blowers (looks like a snail and it works like a fan) and dehumidifiers. They also recommended that I talk to my insurance company (Travelers) to have them help cover the costs. I agreed. However, then there was a dispute between the insurance claims person and 911 Restoration where the insurance guy said they should rip out the piece of wet drywall and cut open the flooring in the bathroom (where the leak started) so the dehumidifier could get inside where it was wet. 911 restoration ended up cutting 4 holes that isn’t where the wet piece of drywall was. They also didn’t cut open the flooring in the bathroom because they said that the insurance guy wasn’t willing to pay them since they didn’t do what the insurance guy had asked them to do. Also the lady I spoke to on the phone was unwilling to promise that they would directly work with the insurance company to collect payment. So it felt to me that if the insurance company wasn’t willing to pay, I would be stuck footing the bill. I guess that’s common practice for contractors dealing w insurance, but for a new homeowner without a lot of money sitting around, it wasn’t the answer I was hoping to hear. It also didn’t help that the lady who was working with the insurance guy continuously called me asking me to talk to the insurance guy even though I assume they have each other’s contacts. I think overall they may not have a great relationship with Travelers insurance. I’ve learned now that I need to call my insurance company first to find a list of recommended providers before doing the repairs… On a side note, I think the guys who came out to did the repairs were nice and patient with me.

Ed D

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December 12, 2022

When I was suddenly greeted with about 300 gallons of water from an upstairs neighbors Toilet. Rick and his business was the best part of the disaster that could have ever happened to me and my family. His Initiative, knowledge, professionalism, gave me the peace of mind I needed to address a serious moisture/mold issue that my apartment was quite simply going to "Band-aid" the situation. Not 100% their fault they just weren't equipped to assess the damage to the fullest extent. Rick and his team were quite literally a savior. I would highly recommend Rick and his crews to anyone in need of their services. Not to mention the speed and courtesy of the front desk staff was beyond the best! Thank you to everyone at 911 Restoration! Edward

Jamie Knapp

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March 08, 2023

Call Thursday afternoon, team arrived early Friday! Excellent attention to our needs, professional service to get right on the problem. Strongly recommend 911Restoration due to their customer support and detailed efforts to solve the problems. My recommendation is call them first and watch success happen!

Sheljina Mk

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March 29, 2023

911 Restoration was so responsive when I had called them for a leak in our house. They worked and clarified everything with my Insurance and everything was so smooth. Happy with their service.

Victoria Adams

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March 22, 2023

Pipe burst during December 2022 freeze in Central VA. All of the remediation companies in the area had long wait lists, weeks long wait lists for service. Made a call to 911-Restoration and they responded within 24 hours with water removal; and set up of equipment. Nice job!