911 Restoration of Orlando

Judy Mazurick

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July 05, 2022

On 6/30/22 my husband and I had a flood while we were sleeping in one of the upstairs bathrooms. We thought the flooding was just upstairs so we threw a zillion towels down to try to soak up all the water. Coming downstairs we realized the water made its way through the kitchen and foyer ceilings. As you can see from the photos, there was significant damage. As soon as our insurance company was open, my husband called and opened a claim. Three water restoration companies were recommended to us from our insurance company for us to pick from. While he spoke with them, I quickly "googled" all three companies and they had terrible reviews and 3.2 or 3.3 ratings. My daughter had given us the name of "911 Restoration" so we asked the insurance company if we could use them and they confirmed we could. 911 Restoration according to Google has a 4.9 rating and absolutely glowing reviews. We immediately called 911 Restoration and provided to them the required information and within ONE HOUR two employees (Jonathan and Lewis) were at our front door ready to listen to what happened and had us show them all the damage. They were extremely careful looking over the damage and made significant notations for our file. Jonathan and Lewis got to us around 10:30 that morning and never left us until around 6:00 p.m. They got to work and were very considerate of not making a huge mess and made sure to put up plastic around the "damage" area in the kitchen while the collapsing ceiling was torn down. They took the plastic down and cleaned up every single piece of debris. They went above and beyond as far as we are concerned. Two additional employees arrived (Terry and Yanira) and they brought with them 20 Air Movers (powerful blowers that were great drying out everything, but make your home extremely hot) along with approximately 4 or 5 dehumidifiers. These were placed upstairs and downstairs. The four of them worked wonderfully together. They all knew what to do and didn't have to ask direction. It all flowed and no time was wasted. By the end of the day, all the damaged material in the house was removed and now it was time for everything inside the walls and ceilings to dry. Each morning someone came to check on the progress the blowers were making and to reposition them, check the damaged areas again, take measurements, etc. Three days later, it was determined that two areas weren't drying like they should so Jonathan and Lewis took care of getting the walls opened and put a few dryers in place for an additional day. Today, day 5, the last of the blowers are gone and the house is starting to cool down. Meetings with a Manager at 911 Restoration and then with our insurance adjuster will happen soon and then we can get scheduled with the 911 Restoration reconstruction team, who I am confident will be just as awesome as our first team. In closing I just want to say, we were EXTREMELY blessed that our daughter gave us the phone number for 911 Restoration. We made that ONE CALL to them and it set the wheels in motion for whatever our need was, an estimate coming about shortly and in the near future the construction crew being scheduled. This saved us from going crazy from trying to organize all this on our own. My husband and I cannot say enough WONDERFUL things about Jonathan, who coordinated the entire operation and pitched in wherever needed, and to Lewis, who worked so hard ripping down ceilings, baseboards and everything else that was needed. They were responsive, they were emphatic to what we were going through and they truly cared. A huge thank you not only to the Team BUT TO A COMPANY that was designed to give the clients a sense of security that we were in great hands while they eliminated a lot of our stress about the damage and needed repairs. We appreciate you all very much.

R J

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July 15, 2022

Extremely professional, friendly, kind, and helpful. They fixed my problem right away, and especially Terry and his colleague, the best technicians out there, they are extremely helpful and they were the solutions to my problems. Best company and work because of them.

Amy Ouellette

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February 14, 2023

911 Restoration has been amazing time and time again! They are true professionals and care about their clients. If you want the work done right the first time, call them and look no further! You won’t be disappointed you trusted them with the job.

Mark Friesen

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January 05, 2023

If I could give 10 stars, I would gladly do so. We called 911 Restoration Orlando after noticing a small circle of water damage on our first-floor ceiling. The service professional they sent was Oby Rivera. Oby quickly determined the damage was caused by a leak in the air conditioning unit, which was situated directly above the compromised section of ceiling. Oby advised that such leaks occasionally happen due to clogged pipes within the air conditioner itself and could be avoided by applying a chemical solution every six months. Regardless, he said, the clog had resolved itself, the section of ceiling was now dry, and could be repaired by applying some putty and a bit of paint -- it was a simple DIY project with minimal cost. Oby could have suggested a much costlier repair, but he didn't. And the charge for his coming to my house? NOTHING. ZERO. For Oby, it was about doing the right thing and building goodwill with members of the community. He's a true professional and an honest man. If we ever have another issue with water damage to our home, Oby Rivera will be the first person we call. Thank-you, Oby!!!

Frank Caldero

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October 15, 2020

I called 911 Restoration after the contractor I hired Phoenix Projects Flooded my 2 bedrooms and master bathroom with inferior plumbing work.. Mr Oby Rivera was prompt and efficient in evaluating our problem areas. He offered his expertise in eliminating an otherwise unlivable situation. Thank you Mr. Rivera for helping us through this nightmare.