911 Restoration of Orlando

304 Palmetto St Ste 110, Orlando, FL 32824, USA

About 911 Restoration of Orlando

4.9 / 5

from reviews

Is this your business?

    Simon Gomez
    -
    March 21, 2024

    We manage a large scale high end remodel company and the experience with Sarah and team was exactly what aligns with our brand. Clients were very happy with how their team managed things on site and highly recommend going with them. Rest assured everything will be handled promptly and professionally.

    Florida Beautiful Homes for Rent and Sell
    -
    August 28, 2023

    Jonathan and his staff were very courteous and professional and very honest. Took care of the job and notified us and sent us pics and followed up with call. We would greatly recommend their services . Thanks ! Mary

    Maria Agosto
    -
    April 20, 2024

    Excellent service, fast response, making everything very smoothly and with human touch and empathy. Julian Navarro always available and comunicate and answered all questions and concern after twice incidents in our townhome. I recommended to everyone that has this type of incidents. Excellent Services. Thank you Julian for awesome support during this hard time. I will give Julian Navarro and his crew 10 stars. Thank you from our hearts. Manuel and Maria Agosto Lake Mary 04/20/2024

    David Fischer
    -
    June 14, 2024

    In difficult circumstances following a violent thunderstorm which adversely affected several units in our complex, Jonathan and the 911restoration crew were prompt, thorough, knowledgeable, friendly, neat and altogether professional in their work. I would recommend them without hesitation.

    Brennan O
    -
    November 03, 2023

    Overall, 911 Restoration completed the job, but I ended up paying more than I needed to, and the company could have been more upfront about pricing and attentive to the job and more communicative. During multiple parts of the job, I felt like I was put in a position where I, as the homeowner, was doing quality assurance for the project. I had paid them to do the vent cleaning, but I believe three floor vents in my house were not cleaned completely until I asked that they bring the vent-cleaning company back out and clean them with their equipment. Although I understand that it was a third-party cleaning company that missed the vents, ultimately it was 911 Restoration’s job to audit their performance, and I do not believe this would have been caught if it were not for me. Secondly, after the mold guys completed their job in my kitchen and removed all of their equipment, I found more mold behind some baseboards that I had ripped off in my laundry closet. I was told by the company that the laundry closet was not something to worry about, but I think they should have investigated this area more. Other mold companies who gave me quotes did identify that area as a place that needed to be taken care of. 911 Restoration had to come back to my house and spend another week or two removing the mold. I incurred a lot more costs due to this, and if 911 Restoration had properly investigated the laundry room, it would have saved me a lot of time and money. I think they should have at least come back and given me a steep discount to remove the more mold I found, but I was charged at what I would say is an equivalent rate to my initial quote. Also, one thing I felt was deceptive was that they did not include the post-job mold-air-quality test in the original quote. This was an additional $500 or so. Most reasonable people would want an air-quality test at the end of a job like this, especially if they have children or others they want to protect. For a job like mine, an additional $500 was around 10% of the original estimate. This would have made their quote less competitive. They left out this mold air-quality test in both the first and second quotes they gave me (one for the original service and the other m for when they had to come back to address the more mold I found). It was also difficult to communicate throughout the job process. At multiple times, I found it difficult to get in touch with 911 Restoration to get updates on the job. A more positive aspect of working with 911 Restoration was with their billing department. Working with Sarah, I was able to set up a payment plan and spread out my payments over a couple months. I really appreciated the flexibility that this plan gave me. As you may come to find out, mold mitigation can be expensive, and setting up this payment plan has helped me. This option has been very nice, especially because it has charged me 0% interest on my balance.

    911 Restoration of Orlando

    Our Address

    304 Palmetto St Ste 110, Orlando, FL 32824, USA

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