In a time of stress and anxiety I over mold and water damage, Juan and his team came in and helped remedy the situation. Communication was great, and everyone involved was professional and helpful. Emilio and the crew that came out helped me out and I can not give them enough praise. Anyone that needs help with mold remediation should be reaching out to this company.
I had a wonderful experience with 911 Restoration of East Dallas. We had some water damage due to a leak in our shower pan which led to mold in our interior wall. I called 911 Restoration and Eric, the owner immediately put me at ease. He walked me through the process and immediately dispatched his team to assist. Chris and Ricky were very professional and informative. They explained every aspect of the job and everything was done to perfection. I'm really thankful to the team of 911 Restoration of East Dallas for helping us out. I'll happily refer them to all my friends and family looking to get help with any water damage or mold.
We had them come out and do some water clean up and mitigation. Crew was great. Estevan was awesome. Very attentive, helpful, and accommodating. The rest of the guys were great too. They made sure everything was taken care of and tried to minimize the impact this was having on our family. Def recommend them if you need.this type of service.
I came home to a flooded house on a Sunday evening due to my washer. I called 911 and they had a crew at my house within about 2 hours; by 530pm that evening. They even apologized for taking so long, explaining they had to go across town to the shop and get one of the trucks. The thing I appreciated the most was once they got there they just told me to relax, they were there now, and they are going to take care of it. They showed and explained everything they found and did, including what I needed to do or not do and what to expect. They were at the house daily, keeping in communication with me throughout. Everyone who came over to help from 911 was friendly and helped put my mind at ease. Thank you 911. While I hope I never need to use them again I know who my first call or recommendation would be.
We just used Juan and his 911 Restoration team to abate a major mold issue we had at a home he just purchased. We did our due diligence and requested estimates from 5 total companies. Not only was 911 able to work with our tight budget but their communication was top notch (something so unique on our history with contractors.) Juan was able and willing to answer every question we had. Their work was thorough and gave us so much peace of mind. For those needing mold abatement - this is the right place. Pro tip though, do your due diligence in quoting out inspectors too! Those rates range insanely across providers and they do not all offer the same tests.
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