We had a huge water leak and 24/7 did an amazing job at the cleanup and restoration. Easy to work with, very professional, and all of their work was of superb quality. The place looks better than it did before the leak! Would HIGHLY recommend.
The team at 24/7 has been very responsive any time I have reached out to them and I have even recommended them to friends. Their team is on time, professional and friendly. They keep to their name sake and answer their phone 24/7 and the owner is always available to talk with if you need to reach out to him directly.
From the beginning 24/7 disaster group was competent in all aspects of managing our water damage. They were fully prepared to manage the damage in our garage and did so in a friendly manner. They helped me deal with the intricacies of a claim without giving me any sense of irritation at taking on the responsibility of the home owner. They always responded quickly throughout the project and even afterward when my family was slow in responding to them about the rebuild part of the job. I recommend 24/7 disaster group without any reservation.
My roof started leaking on March 19, 2020. Upon recommendation, I called Jason at 24/7 Roofing (aka. 24/7 Disaster Group). I explained what was going on and within an hour, he was at my door to survey the issue. It took about 30 seconds for him to find what the issue was. Jason never talked over my head, explained what was wrong, why it was wrong, and laid out the options to fix the issue. He also took the time to meet with the Claims Adjuster during his inspection to help answer any questions I had. Once we got done getting everything approved by Insurance, we ordered the materials on Wednesday, April 1, 2020. The crew was at my house on Monday, April 5, 2020. Everything was done in under 48-hours. Their cleanup was also topnotch. Down to the billing and payment process, it's as straightforward as you can get. I highly recommend this company.
Have been unable to get them to even start my repair from leak damage that occurred in May of 2020. My house remains in a damaged and unrepaired state, and when I do get communication, it's that they're backed up because of Covid. Meanwhile they're supposed to be getting subcontractors out to start. A month of waiting and nothing. That's where I'm at in this process currently. No communication, including an ETA or any updates. Every point in communication has taken me following up again and again until I get contact. Usually takes a week or two. And that's a includes ommunicating with the president. Very unprofessional and not customer oriented. I'm confused how they're even in business if this is typical. I've been extremely patient, so my advice is do not waste your time this company.
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