With the many horror stories about water damage issues and after disappointment of our insurance company hanging us out to dry, we were overly cautious in proceeding with repairs. We were extremely pleased with the initial estimate and vast knowledge of owner John, numerous conversations and hand holding by office administrator Megan, understanding and working with our budget by Matthew, drywall removal and remediation by Joel, and the final drywall, texturizing and painting by Wayne. Each person handled their area of expertise with professionalism, courtesy and patience.
On a Sunday morning a few weeks ago we discovered our water heater was broken and water had been leaking into the house for several days causing a considerable amount of damage to the interior of our home. When John heard about our emergency later that morning he was at our home in no time flat! John assessed the extent of the damage very quickly and immediately took action to contain the damage. Early Monday morning he and his crew were here and repair work began in earnest. Wet drywall and insulation was removed, high temp blowers were brought in and a new platform for the water heater with a metal tray with drainage was constructed. It took about 4 days with the blowers to ensure everything was completely dry. In about 10 days the entire job was compete right down to drywall patches, painting and carpets re-installed. Service was outstanding and far exceeded our expectations. John Brewer checked on the progress of the repair work everyday and kept us apprised every step of the way. Workers were very careful to keep the "mess" contained and cleaned everything up before leaving each day. Work was done in a timely and professional manner. We couldn't be more pleased with the results. I highly recommend Brewer Restoration to any one who finds themselves in similar circumstances. Tony and Linda Zupi
Very shady and unethical company that gives no pricing up front. They charge for things that they do not even write on the invoice. I'm sure if you are googling for a restoration company, you do not have much time to shop around, but I recommend that you choose someone else. They charged me $421 for water extraction for a carpet area that is less than 180 sq. ft. They actually asked that I leave my house unlocked for them so that they can come in and take their air blowers. They agreed to leave them in my house until 5 pm, and all of a sudden, they needed them at 0700 am. This company takes full advantage of others in their time of crisis, and charges unethical prices. After they vacuumed my carpet, the girl that they brought to my house said there is NO CHARGE for the air blowers and humidifier. I felt is was a bit strange that they left 4 air blowers for an area of 180 sq. ft. Until the next day when their receptionist starts texting me and harassing me saying that the cost is $171 a day ($25 per day for each air blower). This was nowhere in my invoice. If the BBB is reading this review, I'll be happy to show you my invoice and contract. Do not use this company. They are unprofessional, inexperienced, and they are making all the money they can from other peoples misfortunes. Any reasonable person knows they have to pay for quality service, especially if they are n a bind, but these prices are not close to being fair or ethical.
I am writing this review to appreciate the work they have done to my house and still doing for us.. In the beginning we had miss understanding about the credit check and how we are going to pay for the damage because the insurance company had declined our claim. But all worked out and they have done an outstanding job and still do... at this tie we are out of town for work but John keeps an eye on the house for us even we did not ask him to do so but he is doing it. I do recommend him to others...
We had an emergency just before we were supposed to go on vacation, and Brewer Restoration did a wonderful job helping us get back to our normal life. They were fast and efficient, always ready to go an extra mile to fit into our schedule, and cleaned up everything after the work was done. Everyone was very friendly and professional. We highly recommend Brewer Restoration!
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