1-800 WATER DAMAGE of Athens / Gwinnett

387A Old Commerce Rd, Athens, GA 30607, USA

About 1-800 WATER DAMAGE of Athens / Gwinnett

4.7 / 5

from reviews

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    Debbie Mullian
    -
    February 28, 2024

    Chad from 1-800 Water Damage of Athens came out immediately to access the damage and cause of our problem. They immediately started protecting my house from further damage. They covered furniture, etc.. to protect everything, moved heavy pieces out of the rooms, set up protection in the doorways to try to eliminate dust and fumes to go through the house. They put protection down on my hardwood floors while all the work was going on. They are professional and meticulous. I highly recommend 1-800 Water Damage. Casey was very thorough with letting us know the steps necessary to proceed and was hands on throughout the entire process. They are a full service company. They ripped the damaged area out and replaced everything with new material. The great thing about the whole process was that I didn’t have multiple companies in and out of my house.

    Lauren Crane
    -
    February 29, 2024

    We were surprised one morning with a clogged main drain line that resulted in a sewage overflow of two toilets in our home. Waste water (sewage) seeped from an upstairs bathroom through the floors and ceiling, and dropped into the hardwood floors of our living room. The downstairs toilet overflowed through our hallway and through the drywall, under our cabinets and into our kitchen. The water poured into our air vent, into our air ducts and into our crawl space. Within 30 minutes of the incident happening that morning, Scott was at our house with his entire crew shortly to follow. They were efficient in getting right to work to mitigate any further damage. Their team was professional and their process was top-notch. We were informed of the appropriate steps and given advice on how best to to navigate the process. Because of Scott's explanations, we were confident in his team's expertise to properly sanitize and dry out our home. During the drying days when the air scrubbers, dehumidifiers, and fans were in the house, the crew leader, Armondo, was very communicative, always giving us sufficient notice on when he would be dropping by the house to check. He was very diligent as he probed areas for moisture, making sure that everything was getting dry and nothing was overlooked. The biggest compliment that I can share about this crew is about their cleanliness. Not only did our insurance adjuster make a comment to us about their clean up, but several contractors did as well. They made clean, straight cuts on the drywall, making for easier repairs. They did a good job avoiding damage to any of the unaffected areas during the demo process, as well. They did a very good job in cleaning up all construction debris, maintaining all our personal property and using plastic to create barriers for the areas of our house that were not affected. Our unaffected floors were protected with paper, and all the debris was carried away and discarded. Highly recommend!

    Lynn Stevens
    -
    June 10, 2024

    While the water mitigation happened quite quickly, we haven't received an estimate for services rendered or repair in nearly 5 weeks since they removed their equipment. Our water damage occured in APRIL! We have placed many phone calls to both Chad and Brian, and all we get is a well rehearsed speech about how the estimate takes time. They came to assess damages and gather information for a repair estimate over a month ago, which would give them more work, yet they won't return a single phone call even from our insurance adjuster. I mean, don't you want to get paid for your work? Our kitchen, bath, and laundry are a mess, and we are ready to move forward in putting it back. You are not exactly giving yourself a good reputation for repairs either. It would be great if this review gives our situation the attention it deserves.

    Edward Schnell
    -
    June 18, 2024

    The owners , Scott and Chad were at our water damaged house in 20 minutes. A crew of uniformed, hard working, water mitigation team immediately began drying the house, even before insurance details were approved. Throughout the process I was kept up to date with calls, text, and photos. The subcontractors they used for repairs were very experienced, and timely. 1-800 Water Damage of Athens completed the complete job, on time, on budget, and.cleaned everything and removed all debris before final punch list sign off. They also were very helpful with delivering a 35 page detailed report with drawings, specs, line item detail by area and photos for myself and the insurance company. No hype, no upsell, very organized and I highly recommend anyone to contact them first at the time of a water damage event.

    James
    -
    June 20, 2024

    They said they would start repairs in a week but took several months to start. They lied about their communications with our insurance company. They are overall dishonest and irresponsible, and ignored communication unless it was about payments. Edit: it is 1800 water damage and not another company I used as the reply suggests, unfortunately there is no feature to reply to replies.

    1-800 WATER DAMAGE of Athens / Gwinnett

    Our Address

    387A Old Commerce Rd, Athens, GA 30607, USA

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